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Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business day. Longer processing times will occur during public holidays and holiday periods

Shipping rates and delivery estimates

Shipment method Estimated delivery time Shipment cost

Items under 5kg -Australia Post

3-5 business days


Items 5kg and over-Direct Freight Express

3-5 business days


Shipment to P.O. boxes or APO/FPO addresses

Items Over 5kg or larger

and bulky items can not be delivered to a PO Box

Shipment confirmation and order tracking

A Shipment confirmation should be received once the order is placed and confirmed. Tracking details will be emailed upon dispatch of goods from our warehouse.

If your items are out of stock,we will contact you via Email or Phone to discuss your options.

Customs, duties, and taxes

Ark Corporation is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Ark Corporation is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Please contact ARK Corporation on 02 9678 9036 in regard to any incorrectly ordered items or incorrect items received.

For all warranty items please email warranty@arkcorporation.com with details and photos of the issue.

Make a warranty claim now

If you wish to make a claim under this Warranty, please login to your account and follow the prompts.